Last updated June 2026

Custom AI software that does the work for you

We build the apps and integrations your business actually needs, and wire AI into the tools you already use, so the software handles the heavy lifting and your team gets on with growing the business.

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Key Takeaways

Off-the-shelf software almost fits, but never quite. The gaps get filled by people doing manual work. We build the missing piece so the software does it instead.
We wire AI into the tools you already pay for, your CRM, your inbox, your accounting and ops systems, so they talk to each other and act on their own where it is safe to.
Custom does not mean slow or expensive. We scope tightly, build the smallest thing that delivers the result, and ship in weeks, not quarters.
Everything is built to be reliable: proper error handling, an audit trail, and a human in the loop for anything customer-facing.
You own what we build. We hand over clean code and documentation so you are never locked in.

What is Custom AI Software & Integrations?

Custom AI software and integrations is the work of building the specific tool your business needs and connecting your existing systems so they work as one. That might be an internal app that turns a painful manual process into a couple of clicks, a customer-facing tool that answers questions or takes bookings, or an integration layer that finally gets your CRM, accounting system and inbox to talk to each other, with AI doing the reading, drafting and routing in between.

Most businesses run on a patchwork of good-enough software with people quietly filling the gaps: re-keying data between systems, copying numbers into spreadsheets, manually moving information from one tool to the next. That manual glue is slow, error-prone and expensive. We replace it with software that does the same job instantly and reliably, and we add AI where it genuinely helps, summarising, classifying, drafting, deciding, rather than for the sake of it.

We are builders, not slide-makers. We work in your real systems, ship something working early, and expand from there once you have seen the result. The aim is always the same: software that saves your team hours, cuts the cost of manual work, and lets the business grow without bolting on more headcount.

Why Australian Businesses Need Custom AI Software & Integrations

Most businesses do not have a software problem so much as a glue problem. They have bought decent tools, but the tools do not talk to each other, so people spend their days carrying information between them by hand. That manual glue is where hours and money leak out, and it is exactly what custom software and integrations remove.

The economics favour building now. The Hays Salary Guide FY25/26 reports Australian tech salaries grew 9.6% year on year, so every manual hour your team spends bridging systems costs more than it used to. A piece of custom software that does that work runs every day for a fraction of the cost and never gets tired or makes a typo.

AI has changed what is worth building. Tasks that used to need a person, reading a document, deciding which bucket something belongs in, drafting a tailored response, can now be handled in software reliably enough to put into production, with a human checking the edge cases. The Business Council of Australia's AI Opportunity Report 2025 projects smaller firms will grow productivity 22% faster than large ones through 2030, largely because they can ship a tool in weeks where an enterprise takes a year.

You do not need an enterprise budget or an in-house dev team to get there. You need a tightly scoped build that solves one real problem, shipped quickly, then extended once it is proving its worth.

“Our research shows Australian businesses reported an average revenue growth of $361,315 for each AI-enabled solution that was implemented, regardless of which part of the business these efforts were targeted.”
- Stela Solar, Director, National Artificial Intelligence Centre (NAIC), CSIRO, Australian Government

Our Custom AI Software & Integrations Methodology

Every Mindiam software build runs through the same four steps. We scope tight, ship something working early, and grow it from there, so you see value before you commit to a bigger build.

1
Scope the problem
We sit with your team, map the process you want fixed, and define the smallest piece of software that delivers a real result. You get a clear scope, a build estimate and a cost-to-run figure up front, no open-ended projects.
Timeline: Week 1, a few hours of your team's time
2
Design and connect
We design the tool and the integrations it needs into your existing systems: CRM, accounting, inbox, ops tools, Microsoft 365, Google Workspace, Shopify and the rest. We choose the right AI model for the job where AI adds value, and leave it out where it does not.
Timeline: Week 1 to 2
3
Build and ship
We build it, test it on your real data, and put it into production with error handling, an audit trail and a human checkpoint for anything customer-facing. You get working software, not a prototype that needs another phase to be usable.
Timeline: Weeks 2 to 6, depending on scope
4
Hand over and support
We hand you clean code and documentation so you own what we built, train your team to use it, and support it for 90 days while it beds in. We also give you a ranked list of the next things worth building.
Timeline: Weeks 6 to 10

What custom AI software looks like in practice

A representative example of the kind of build we deliver, plus two Australian benchmarks showing what is now normal. The example figures are illustrative, not from a named client.

Representative example: a wholesale distributor

An AI order-intake tool turned 40 minutes of typing into 3

Challenge: Orders arrived by email in every format imaginable, PDFs, photos of order forms, plain text, and a staff member re-typed each one into the ERP by hand. It took up to 40 minutes per order, errors crept in, and the backlog grew every afternoon.
Approach: We built a small tool that reads each incoming order, whatever the format, extracts the line items, matches them to the product catalogue, and drafts the ERP entry for a staff member to confirm with one click. The integration writes the confirmed order straight into the ERP.
Result: Order intake dropped from up to 40 minutes to about 3, the afternoon backlog disappeared, and entry errors fell sharply because the catalogue match is automatic. The staff member moved on to higher-value customer work.
Metric: ~40 min to ~3 min per order · backlog cleared · far fewer entry errors

Atlassian (Sydney HQ)

Rovo: AI built into the software teams already use

Challenge: Teams needed AI woven into their existing tools, not another separate app to juggle, so the software could surface knowledge and act on it in context.
Approach: Atlassian built Rovo directly into Jira and Confluence, with AI search, chat and no-code agents, reaching general availability within five months.
Result: AI now lives inside the software teams already work in, doing the heavy lifting in context. It is the model we follow: wire AI into the tools you already use rather than adding yet another login.
Metric: GA in 5 months · AI built into existing tools · no-code agents

Coles Group (Melbourne HQ)

AI built into the systems that run 850 stores

Challenge: A national retailer needed AI working inside its existing systems, not in a lab, to keep stores stocked and customers served at consumer-grade reliability.
Approach: Coles partnered with Microsoft to run 19 AI models inside its operations and in 2025 integrated OpenAI's ChatGPT across teams, embedding AI into the software the business already runs on.
Result: AI making 1.6 billion predictions a day, working inside the systems that run the business. The scale is enterprise, but the principle, build AI into the software you already use, is exactly what we apply for smaller teams.
Metric: 1.6B predictions/day · 19 AI models in production · ChatGPT across teams

Where We Deliver Custom AI Software & Integrations

We deliver custom ai software & integrations on-site and remote across every Australian state and territory. Pick the city closest to your team for local pricing, expert quotes, and case studies - or browse the state-level overview.

Custom AI Software & Integrations Pricing

Software pricing is built around scope, not an open-ended day rate. We define a tight piece of work that delivers a clear result, quote it, and ship it, so you always know what you are paying for and what it is meant to save.

Three models cover most needs. A fixed-price integration connects systems that should already talk to each other. A custom build delivers a specific internal or customer-facing tool. A build-and-support engagement is for software you want us to keep extending as the business grows.

Every engagement is itemised, and you own the result. We hand over clean code and documentation so you are never locked into us to keep your own software running.

Tier	Price	Includes	Additional
Integration Build	From A$3,500 + GST (fixed-price)	Connecting 2 or more systems you already use AI in the middle where it adds value (reading, drafting, routing) Error handling and an audit trail Clean handover documentation 30 days of post-launch monitoring	Additional systems beyond the initial scope Customer-facing surfaces and approval flows
Custom Software Build	From A$15,000 + GST (scope-dependent)	A bespoke internal or customer-facing tool Integration into your existing systems The right AI model chosen for the job Testing on your real data before launch Code, documentation and full ownership handover	-
Build & Support	From A$4,000 + GST per month	Ongoing development of your custom software A dedicated Slack or Teams channel Priority response on production issues Monthly review and a prioritised build backlog Continuous improvement as the business changes	-

Custom software development that meets the ATO's experimental R&D criteria can qualify for the federal R&D Tax Incentive, a refundable offset of up to 43.5% for eligible small companies under A$20m turnover. We structure custom builds so the documentation is straightforward where the work qualifies, but your accountant makes the final call.

For city-specific pricing nuances, see the relevant city page above.

Frequently Asked Questions

What kind of software do you build?

Whatever closes the gap between the tools you have and the result you need: internal apps that turn a manual process into a few clicks, customer-facing tools that answer questions or take orders, and integrations that get your systems talking to each other with AI handling the reading, drafting and routing in between. If off-the-shelf software almost fits but leaves your team doing manual work in the gaps, that gap is what we build.

Isn't custom software slow and expensive?

It does not have to be. We scope tightly, build the smallest thing that delivers a real result, and ship in weeks rather than quarters. A focused integration can be live in a fortnight; a custom tool in a month or two. You see value early and decide whether to extend it, rather than committing to a long, costly project up front.

How much does custom AI software cost in Australia?

A fixed-price integration starts at A$3,500 + GST. A custom software build starts at A$15,000 + GST depending on scope. Ongoing build-and-support runs from A$4,000 + GST per month. Every quote is itemised, so you know exactly what you are paying for and roughly what it is expected to save.

Do we own the software you build?

Yes, completely. We hand over clean code and documentation, and we build on standard tools and your own infrastructure wherever possible, so you are never locked into us to keep your software running. If you ever want to bring it in-house or hand it to another team, you can.

How do you make sure the AI parts are reliable?

We treat AI as one component, not magic. Anything customer-facing has a human checkpoint, every build has error handling and an audit trail, and we test on your real data before it goes live. Where a task genuinely needs human judgement, we keep a person in the loop and let the software handle everything around it.

Which Australian cities do you work with?

All of them. Software and integration work delivers well remotely, so we build for teams across every state and territory, and meet in person in the capitals when it helps. Pick the city closest to your team below, or just book a call.

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Tell us what your software should do

Book a free 30-minute call. We will look at the tools you already use, find the gap where your team is doing manual work software should handle, and give you an honest view of what it would take to build it. You will leave with a written recommendation whether or not you work with us.

Book a free 30-min call