Corrections Policy

Our standard

Mindiam corrects factual errors promptly, visibly, and on the original page. We do not silently rewrite history. When a published piece changes materially after the fact, we record what changed and why, immediately below the byline.

How to report a correction

Email corrections@mindiam.com with:

• The URL of the piece
• The specific claim or sentence in question
• The correct information, with a primary-source link if possible
• Your name (optional, but speeds up response)

We acknowledge correction requests within one business day.

Our response timeline

• Acknowledgement — within 1 business day
• Investigation — within 3 business days for straightforward factual claims; longer for complex or contested ones
• Resolution — within 5 business days, by either publishing a correction, issuing a clarification, or explaining why the original is supported

Correction levels

We use four levels, escalating in severity:

1. Typo or formatting fix — silent edit. No on-page notice.
2. Clarification— wording was ambiguous; original meaning stands. Published with a “Clarified [date]” line.
3. Correction— a factual claim was wrong. Original sentence is replaced; the piece is annotated with a “Corrected [date]: [what changed]” line above the byline.
4. Retraction — a claim, section, or entire piece is unsupportable. We replace the body with an explicit retraction notice, keep the URL live, and link to any superseding piece.

Public correction log

Every correction at Level 3 or 4 is logged at /corrections/log with the URL, date, original claim, and correction. This is our public accountability record.

Note: the public log is empty at launch and is populated as corrections are issued.

Right of reply

Subjects of editorial coverage who believe a piece misrepresents them may request a right of reply. Email hello@mindiam.com with the subject Right of reply: [piece title]. We'll respond within 3 business days with a proposed publication path (a quoted statement appended to the piece, a standalone reply piece, or a decline with reasons).

Complaints

If you're unhappy with how a correction was handled, escalate to the founder + editor-in-chief at ben@mindiam.com. If we still can't resolve it, you can take the matter to the relevant Australian regulator — the ACCC for misleading commercial claims, or the OAIC for privacy-related concerns.