What does Mindiam actually do?+
We are an Australian AI implementation shop. We build four things:
AI automations that take the repetitive grunt work off your team,
custom AI software and integrations that wire AI straight into the tools you already run,
consulting and implementation that finds where AI pays off and builds it with you, and
training that gets your people using AI well. Every engagement is fixed-scope and AU$ priced. The point is always the same: save you hours, cut your costs, and help you grow without hiring.
How fast do we see a result?+
Most automations are live and saving time within two to four weeks. We scope to a 30-day payback window on purpose: if a job does not earn back what it costs to build, we tell you and we do not ship it. Custom software runs longer, but we ship in stages so you get a working piece early rather than waiting months for a big-bang launch.
Do you have a physical office in Sydney, Melbourne, or Brisbane?+
No. Mindiam is an Australian service-area business covering all 8 capitals (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin) plus 18 tier-2 cities including Newcastle, Geelong, Wollongong, Gold Coast, Sunshine Coast, Wagga Wagga, Ballarat, Bendigo, Cairns, Townsville, Toowoomba, Fremantle, Mandurah, Bunbury, Mount Gambier, Launceston, and Alice Springs. Engagements run on-site at your office or remotely over Google Meet, your call. Pricing is identical either way.
How does this fit the R&D Tax Incentive?+
Eligible portions of custom software and novel automation work (technical uncertainty, experimental development) can typically be claimed under the federal
R&D Tax Incentive at up to 43.5% refundable offset for companies with turnover under A$20M. We tag in-scope activities in every Statement of Work so your accountant can claim them, but we are not your tax agent. Confirm eligibility, registration timing and lodgement requirements with them or with AusIndustry directly.
Is my data safe?+
Yes. Where your customer data is in scope, we can deploy Australia-resident model options (Microsoft 365 Copilot, Anthropic Claude Enterprise, Azure OpenAI Australia East), we never train models on your data, and we keep a human in the loop on anything that touches a customer or a dollar. We will happily work to your own data and security requirements.
Will you sign an NDA before the discovery call?+
Yes. We sign a mutual NDA before the 30-minute discovery call if you'd like, just request it on the form and we'll send our standard mutual-NDA template, or work to yours. Most engagements don't need it before discovery (we're operators, not BDRs harvesting your roadmap), but it's a sensible default if you'd prefer it.
Why is your pricing in AU$ and publicly visible?+
Because hidden pricing is a red flag. Our public price is the price you'll see on the Statement of Work. No upsell "discovery" call, no surcharge for asking, no "enterprise" mystery number. You know what a job costs and roughly what it gives back before you ever book a call. AU$ pricing also keeps GST and R&D Tax Incentive treatment clean for your accountant.
What size business do you work with?+
From owner-operators and small teams up to mid-market and government. The flagship work, automations, pays off fastest for businesses doing the same manual jobs over and over: agencies, trades, accounting and finance, real estate, healthcare practices, retail and not-for-profits. If you are not sure it is worth it for you, the free 30-minute call will tell you straight.