Question 1

What does Mindiam actually do?

Accepted Answer

Mindiam is an Australian AI consultancy delivering four service pillars: AI Strategy & Consulting, AI Training, AI Automations, and SEO/GEO/AI Search visibility. Every engagement is fixed-scope, AU$ priced, and aligned to the federal Voluntary AI Safety Standard, the Privacy Act 1988, and the relevant state AI assurance framework (NSW AIAF, Victorian Gen-AI Guideline, QAO, WA AI Policy, SA Office for AI, ACT DTA, Tasmanian DDC, NT AI Assurance Framework). We work with regulated B2B teams in finance, healthcare, legal, accounting, real estate, trades, retail, and not-for-profits across all 8 Australian capitals.

Question 2

Are you aligned to the Voluntary AI Safety Standard?

Accepted Answer

Yes. Every engagement maps to the ten guardrails published by the Department of Industry, Science and Resources in the Voluntary AI Safety Standard (Sept 2024) — covering accountability, risk management, data governance, testing and monitoring, human oversight, transparency, contestability, supply-chain accountability, fairness and continuous improvement. We ship the alignment matrix as a written deliverable on AI Strategy and AI Automations engagements. The same matrix is increasingly written into Australian government and tier-1 enterprise procurement contracts, so VAISS alignment compounds your supplier-readiness as well.

Question 3

Do you have a physical office in Sydney, Melbourne, or Brisbane?

Accepted Answer

No — Mindiam is an Australian service-area business covering all 8 capitals (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin) plus 18 tier-2 cities including Newcastle, Geelong, Wollongong, Gold Coast, Sunshine Coast, Wagga Wagga, Ballarat, Bendigo, Cairns, Townsville, Toowoomba, Fremantle, Mandurah, Bunbury, Mount Gambier, Launceston, and Alice Springs. Engagements run on-site at your office or remotely over Google Meet — your call. Pricing is identical either way; travel is included for engagements within Greater [city].

Question 4

How does this fit the R&D Tax Incentive?

Accepted Answer

Eligible portions of AI pilot and AI automation engagements (novel work, technical uncertainty, experimental development) can typically be claimed under the federal R&D Tax Incentive at up to 43.5% refundable offset for companies with turnover under A$20M. We tag in-scope activities in every Statement of Work so your accountant can claim them — but we are not your tax agent. Confirm eligibility, registration timing and lodgement requirements with them or with AusIndustry directly.

Question 5

What about the Privacy Act 1988 and OAIC compliance?

Accepted Answer

Every AI automation Mindiam ships has a documented data-flow map and a privacy posture review against the Privacy Act 1988 Australian Privacy Principles. New OAIC APP 1.7 transparency obligations for automated decisions affecting individuals commence 10 December 2026 — we wire the disclosure into client-facing documentation as default. We deploy Australia-resident model options (Microsoft 365 Copilot E5 with Purview, Anthropic Claude Enterprise, Azure OpenAI Australia East) where customer data is in scope, and we never train on client data.

Question 6

Will you sign an NDA before the discovery call?

Accepted Answer

Yes. We sign a mutual NDA before the 30-minute discovery call if you'd like — just request it on the form and we'll send our standard mutual-NDA template, or work to yours. Most engagements don't require it before discovery (we're operators, not BDRs harvesting your roadmap), but for regulated businesses or live procurement contexts it's a sensible default.

Question 7

Why is your pricing in AU$ and publicly visible?

Accepted Answer

Because hidden pricing is a red flag for Australian B2B procurement. AU$ pricing also matters for R&D Tax Incentive claims, GST treatment, and procurement gates that require advertised rate cards. Our public price is the price you'll see on the SOW — no upsell discovery call, no "enterprise" surcharge for asking. The Australian Competition and Consumer Commission's AI Transparency Statement reinforces that consumer law applies to AI-related representations regardless — we apply the same standard to our own pricing.

Question 8

Do you work with Australian government and APS?

Accepted Answer

Yes — we work with APS-aligned procurement under VAISS guidance through Canberra-based engagements, mapping each engagement to the ACT DTA AI Policy v2.0 and the federal APS AI Plan 2025. We also support state government engagements under the NSW AIAF, Victorian Gen-AI Guideline, QLD QAO AI ethics framework, WA AI Policy and Assurance Framework, and the equivalent SA, TAS and NT frameworks. Pick "Government" on the form and we'll route to the right framework alignment from your first call.

Your competitors are getting cited by ChatGPT.
You're still optimising for last year's Google.

The Australian AI adoption gap is widening — and it's measurable.

Engagements that translate into discoverable, defensible work.

AI Strategy & Consulting

AI Training & Team Enablement

AI Automations & Agents

SEO, GEO & AI-Search Optimisation

Built for regulated Australian industries — not generic AI tooling.

Local regulatory framing — AI consulting that knows your state.

Sydney

Melbourne

Brisbane

Perth

Adelaide

Canberra

Hobart

Darwin

Real Australian AI in production — links to primary sources, not stock logos.

Questions Australian operators actually ask before they book.

Free 30-minute discovery call. One click away.

Your competitors are getting cited by ChatGPT.You're still optimising for last year's Google.